Best Auto Repair, Ventura

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INSURANCE QUESTIONS

Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 805-658-8811 or make an appointment online!

What People Say About Us

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    Our go to place for servicing our company vehicles.

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    Great shop always take all 3 cars there from Honda to Ford to Lexus. Will get the job done.

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    I just moved to the area and I needed to find a new mechanic that I could trust because I've had some horrible experiences in the past. I had heard about Hays from a co-worker and thought I would try them out.The first thing that I noticed was that it was a very clean facility. They offered me a ride home and picked me up when the car was finished. Pricing was very reasonable and I'm honestly very happy with my luck in finding this place!! I would recommend to anyone who wants honest work done with good prices.

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    Fast and Excellent services from the guys at Hays Automotive, very upfront and polite. Best believe I'll be back whenever any of my vehicles need maintenance and inspection.

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    I had them do my alignment and they took care of me like family. Explained it all in detail and double checked when I asked. Will definitely be back. Thanks guys!

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    Our go to place for servicing our company vehicles.

Call us for service: 805-658-8811

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