Best Auto Repair, Ventura

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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

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    Our go to place for servicing our company vehicles.

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    Great shop always take all 3 cars there from Honda to Ford to Lexus. Will get the job done.

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    I just moved to the area and I needed to find a new mechanic that I could trust because I've had some horrible experiences in the past. I had heard about Hays from a co-worker and thought I would try them out.The first thing that I noticed was that it was a very clean facility. They offered me a ride home and picked me up when the car was finished. Pricing was very reasonable and I'm honestly very happy with my luck in finding this place!! I would recommend to anyone who wants honest work done with good prices.

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    Fast and Excellent services from the guys at Hays Automotive, very upfront and polite. Best believe I'll be back whenever any of my vehicles need maintenance and inspection.

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    I had them do my alignment and they took care of me like family. Explained it all in detail and double checked when I asked. Will definitely be back. Thanks guys!

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    Our go to place for servicing our company vehicles.

Call us for service: 805-658-8811

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